I ended up cancelling my order because they have a $35 upgrade fee. I called to see what that even entailed and my wait time was 2+ hours so I hung up. Ended up chatting online with someone and they told me that the “upgrade fee” helped offset the money AT&T could “possibly” lose if I were to upgrade. Been a customer for 20+ years now, since the Cingular days, and they treat me like absolute garbage. So, I’m switching to Verizon here soon because they offer a much better deal. DO NOT believe the ads that state “new and current customers can get the same deal” because that is 100% false. Current customers pay more for whatever reason and they cannot explain it to me. So, as a loyal customer I cannot even upgrade unless I pay some absurd fee that doesn’t even make sense. If you’re a new customer then you don’t have to pay the “upgrade fee” which is weird and totally makes their claims of getting the best deal 100% false. AT&T won’t even attempt to work with a current customer, the chat person even said that it’s smarter to switch to Verizon because they are cheaper. This is what a loyal customer of 20+ years gets. An old phone and if I want a new one they sneak all kinds of fees in o you’re actually not getting any type of deal. Go to Verizon, it’s gonna cost me $100.99 a month to get the new iPhone and I get Apple Music, a tablet, and the smart watch 100% free. Sad that this is how AT&T wants to treat customers that have been with them this long. Be smart, go to Verizon or any other carrier because they actually care about your business compared to how AT&T cares about mine. What a waste of 20+ years only to get treated like absolute garbage.

This phone is lightning fast, you notice the speed when opening/closing apps and flicking between screens. The main feature is the camera with dedicated camera button. This takes quite a bit of getting used and is pressure sensitive, its quite easy to get the wrong option by either pressing too hard or too soft and sometimes easier to configure on screen instead, plus when you press the button to take a picture that movement can blur the picture so you have to hold it steady. So it takes a bit of practice. Having said that the camera is the best, super clear and 5 times zoom is helpful. The AI feature just released is an enhancement and will take some practice to use, it can summarise blocks of texts, emails, record audio and summarise, filter notifications, prof read and correct your text etc. It is more intuitive than old Siri and is easier to use, you can double tap at bottom and type your query. I'm sure it will get better with future software updates. The battery life on the Pro is great, I can easily get 2 or 3 days without charging. Overall a great phone that will last a few years.

I purchased 2 new iPhones, one for me and one for my wife. If there are significant improvements from the iPhone 14 Pros we previously had they must be internal, as the size of the new iPhones is very similar to the old ones. A dedicated camera button is on the side of the new iPhones below the power button. My phone worked fine the day I turned it on and did the info transfers. That was easily done, and didn’t take particularly long. The next morning, however, my phone would absolutely not turn on. I needed to go to the Verizon store to be shown a reboot maneuver to get it up and running. I have never had this problem with any other iPhone I have ever owned, and there have been many. So, I am left with a little concern re my new phone.
My wife’s phone would not go through the transfer process. So, again, I was required to visit the Verizon store to get this step completed. Even though it was a brand new phone, and was, obviously, not working properly, I had to pay $29.95 for the process. I did voice my displeasure about being charged for this, but to no avail!
So, the new iPhones are a bit of a mixed bag. Supposedly, there will be features coming out soon that add to their functionality, but it is concerning that two new phones each had operational issues right out of the box!

Moved from an iPhone 13 Pro Max to the iPhone 16 Pro. Mostly done because the trade-in offer was good and I wanted a smaller form-factor. The hardware is the usual apple quality. I like the action button not that I figured out how to display favorite apps via shortcut. Before that it was useless. I’m not sure how great the camera button will be long-term, kind of gimmicky and muscle memory-wise I still use the lock screen button. I had to turn on double press because I kept accidentally opening the camera. Photos seem to be very high contrast at the moment but that brings me to the work in progress part. The software at the time of this review (even on 18.1 beta) feels like a scaffolding to get the phone out the door and on to shelves but it really feels like a good change is coming as it develops. Being on the 18.1 beta, the new siri with AI is much better than old siri in regards to getting useful answers and not just safari links. I’m interested to see what comes later and how it develops. For me it feels like an upgrade from the 13 pro max.