Written by the authors of the best-selling book Improving Customer Satisfaction, Loyalty, and Profit, this important new book will help business professionals to think and plan strategically to dramatically improve services, service ...

This book takes a painless approach that first-time users will find reassuring--a quick-start, step-by-step tutorial on object-oriented programming; dozens of easy-to-follow sample programs; helpful icons highlighting special tips and ...

The Office of the Comptroller of the Currency's (OCC) Comptroller's Handbook booklet, "Commercial Real Estate Lending," provides guidance for bank examiners and bankers on commercial real estate (CRE) lending activities.

Relevant to anyone interested in microbiology, infectious disease, or how medical discoveries shape our modern understanding Germ Theory First Edition From Hippocrates to Lillian Wald the stories of scientists whose work changed the way we ...