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Help Desk

Computers > Software > Help Desk

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Categories

Asset Management (15)
Browser Based (55)
Call Centers (3)

Directories (4)
Information Technology (11)
Live Support (17)

Lotus Notes Based (4)
Support and Management (11)
Vendors (8)

Web Pages

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Acacia Help Desk - http://www.helpdesksoftware.com.au/
Features include Win32 administrator client, knowledge management, call tracking, email functionality, and system reporting.

Control-F1 - http://www.ca.com/control-f1/
Provides enterprise solutions for live and automated support.

Double IS - http://www.doubleis.com/
Software enabling facility managers to track work orders, room booking, and building maintenance.

HelpTrac - http://www.helptrac.com
Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.

http://www.suradocrm.com/ - http://www.suradocrm.com/
Features Win32 administrator application, Web-accessible interface, client information management, and lead management.

Internet Software Sciences - http://inet-sciences.com/
A turn-key, customizable help desk for both IT and customer support. A free 3 user download version is available.

LBE Help Desk Software - http://www.lbehelpdesk.com
Help desk software features include Win32 application, browser-based interface, e-mail handler, and advanced system reporting.

NetHelpDesk - http://www.nethelpdesk.com/
Helpdesk software for network support staff. Functions include fault tracking, change management, SLA, network diagrams and service status monitoring.

NetKeeper - http://www.netkeeper.com
A leading provider of help desk, CRM, call center and network management software solutions for the LAN /WAN and Internet.

PRD Software - http://www.prd-software.com.au
Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT

ScriptLogic - http://www.helpdesksoftware.com/
The BridgeTrak Suite is versatile and scalable help desk and tracking software used to track calls, problems or software bugs/defects. Available for Windows and Web.

Softopia - http://www.softopia.com
Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface.

The Management and Help Desk Community - http://www.helpdesking.com
A portal of news, information and interactivity for both help desk software and management issues

Vertical Solutions Inc. - http://www.vertsol.com
Develops and implements customer service, help desk and sales force automation software.

Wickett Software - http://www.wickett.net
Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration.

World Web Dynamics - http://www.worldwebdynamics.com
Live Demo of help desk software, including specific offerings for school districts.

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