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100 Things to Do to Make a Better Site - http://philip.greenspun.com/wtr/100-things List of several (actually, eight) ways to make a more user-friendly site. Also has other reader comments on the same topic.

7 Debilitating Diseases of Business Websites - http://www.wilsonweb.com/articles/7diseases.htm Illnesses make websites inefficient. The cures, by Dr. Ralph F. Wilson:Web Marketing Today, Issue 41, February 1, 1998.

A Heuristic Evaluation of a World Wide Web Prototype - http://stats.bls.gov/ore/htm_papers/st960160.htm Experiment by the Bureau of Labor Statistics(BLS)finding a large number of usability problems that were identified and suggestions for correction.

A List Apart - The Perfect 404 - http://www.alistapart.com/articles/perfect404/ Ian Lloyd gives strategies for building custom 404 error pages that enhance usability.

Adaptive Path - 90% of All Usability Testing is Useless - http://www.adaptivepath.com/publications/essays/archives/000328.php Lane Becker writes, "Rather than a validation done once before completing a product... internal, qualitative usability testing [should be] done earlier, more frequently, and as part of the design process - not separate from it."

Adobe - Flash : Usability - http://www.adobe.com/devnet/flash/testing_usability.html Usability tips, examples, test case, quotes, related articles and a Flash forum for site developers.

AgeLight Institute - http://www.agelight.com/Resources/webdesign.htm Guidelines written for webmasters, communicators and marketers to assist with website design for maximum usability for seniors and older internet users.

Alertbox - http://www.useit.com/alertbox/ Jakob Nielsen's bi-weekly column on current issues in Web usability, focusing on simple and minimalist design based on real user needs.

All Things Web: The Usable Web - http://www.pantos.org/atw/usable.html Tips and techniques for building reader-friendly Web pages.

alt tags - Muddling Through - http://www.alttags.org/usability/muddling-through/ Web site designers should think hard about how to keep users from muddling around on their sites. "Users muddle when it isn’t clear what they are supposed to do in any given situation."

AnyBrowser.com - http://www.anybrowser.com/ Web page viewer presents a site as it might be seen by visitors with different browsers.

Art and the Zen of Web Sites - http://www.tlc-systems.com/webtips.shtml Suggestions and guidelines for putting together a usable and attractive web site.

BBC News - http://news.bbc.co.uk/1/hi/sci/tech/2041040.stm Web design 'causes confusion' - Web designers are not on the same wavelength as surfers when it comes to creating sites, says a US study.

Bohmann Usability - http://www.bohmann.dk/observations/ News weblog covering web usability in Europe.

CNET.com - Study: Design lacking in e-tail sites - http://news.cnet.com/2100-1017-931274.html The design of some of the leading online stores is mediocre at best, but, according to a new study, it is improving.

CNN.com - Analysis: Web sites are locking out the disabled - http://archives.cnn.com/2000/TECH/computing/08/07/web.site.accessibility.idg/index.html Office buildings have wheelchair ramps and TV has closed captioning, but many Web sites are inaccessible to people with disabilities. Things don't have to be that way.

Croc O' Lyle - http://crocolyle.blogspot.com Weblog by a practicing User Experience Architect. Usually about usability, design information architecture and e-business.

Designing a More Usable World - http://trace.wisc.edu/world/ Trace Research and Development Center at the University of Wisconsin. Excellent guidelines for universal web design.

Don't Link to Us - http://www.dontlink.com/ Highlights stupid linking policies by linking to web sites that attempt to impose substantial restrictions on other sites that link to them.

eShopability - http://www.eshopability.com Provides design and usability information and advice on how to convert browsers into buyers and keep them, analysis and trends. Free fortnightly newsletter.

Eyetools Research - http://blog.eyetools.net/ Greg Edwards on design and content optimization through eyetrack testing: measuring what people read, look at, skip, and ignore on webpages.

Fifth Conference on the Human Factors and the Web - http://zing.ncsl.nist.gov/hfweb/index.html A forum for sharing information among a community of human factors engineers, designers, and developers who are interested in producing web sites that are more useful and usable. Site contains proceedings of the most recent (3/Jun/1999) conference and archives of all previous conferences.

Five Usability Principles For Web Design - http://www.publish.com/c/a/Graphics-Tools/Five-usability-principles-for-Web-design/ Ilise Benun elaborates on the principles of consistency, interaction, instruction, choices and control. (Publish.com)

Guide to Usability for Software Engineers (GUSE) - http://otal.umd.edu/guse/ Pages collected by the University of Maryland, Masters of Software Engineering. These guidelines will assist software engineers to create effective user interfaces.

Hot Text: Web Writing That Works - http://www.webwritingthatworks.com/ Articles from trainer-writer team Jonathan and Lisa Price. Ideas and services for web writers, editors, and content managers.

How to Develop an Effective GUI Standard - http://www.humanfactors.com/downloads/guistandards.pdf Eric Schaffer of Human Factors International describes the result of his experiences of working Eric working on over 150 user interface standardization projects.

HTML Authoring Tools - http://www.delorie.com/web/ Provides free services to assist web authors who wish to make their information available to the largest audience.

http://www.merges.net/theory/ - http://www.merges.net/theory/ A weekly column by Adam Baker that discusses web usability, interface, and interaction design. Includes previous columns for review.

http://www.opquast.com/ - http://www.opquast.com/ A list of best practices intended to improve the quality of on-line services.

Human Factors International - Web Usability Tips - http://www.humanfactors.com/downloads/10tips.asp These tips are provided to help you improve the interaction between humans and computers in your web design.

IBM DeveloperWorks: Web Architecture - http://www.ibm.com/developerworks/web/ Offering tools needed to understand usability and accessibility issues. Includes materials that can help you create user-centered applications and gain insight into accessibility challenges.

Internet Brothers: Helpware for the Cybercommunity - http://internetbrothers.com/ Expanding web community by offering free tips and tutorials about HTML and DHTML, graphics editing, site promotion, digital photography, and desktop publishing. Presented often with a touch of humor, and always with examples.

Java Software Human Interface - http://java.sun.com/developer/techDocs/hi/ Essential information about human interface design and usability for applications and applets written in the Java programming language.

JavaScript and Web Site Usability - http://webword.com/interviews/goodman.html An Interview with JavaScript Guru, Mr. Danny Goodman on how JavaScript can make a web site easier to use.

Jeffrey Veen: The Usability of Subscribing to Feeds - http://www.veen.com/jeff/archives/000733.html RSS feeds are surprisingly difficult for the average user to use.

Klariti Guide to Usability and Information Architecture - http://www.klariti.com/information-architecture/ Directory contains over 500 links, mainly to scholarly articles.

Lynx Friendly - http://www.cs.umanitoba.ca/~djc/personal/lynxfriend.html The key to being Lynx Friendly is to be consciously aware of the HTML which goes into creating a web page and to ensure that those using a non-graphical browser are not ignored.

Morville, Peter: Building a Synonymous Search Index - http://www.ddj.com/184412944 Help users find the documents they're looking for by incorporating a 'thesaurus-like' hierarchy for your site.

Morville, Peter: Virtual Documents: The Challenges of Chunking - http://www.ddj.com/184412896 Advice for determining a level of granularity in breaking up documents for online viewing.

Navigation 101 - http://wdvl.com/Location/Navigation/101/ A simple, understandable navigation scheme is a critical aspect of site design and has a direct effect on the bottom line.

Nielsen Norman Group - http://www.nngroup.com/reports/ Reports and columns on usability and human interface design by Jakob Nielsen, Don Norman, and Bruce 'Tog' Tognazzini.

Norman, Don: Human Centred Design - http://www.jnd.org/dn.mss/gratuitous_grap.html Don Norman discusses the approach to usability when building his own website. This includes links to related content by Jakob Nielsen.

Pointafter.com - 20 Do's and Don'ts of Web Usability - http://www.pointafter.com/Archives/nl0204.htm Tips from George Prociuk.

Principia Hypertextica: Introduction - http://www.cst.cmich.edu/users/chaff1ra/m132/WWW/type/ A mathematics educator's view of web design. Encourages speed, accessibility, validity, and navigability. Discusses difficulties of math typesetting on the web.

Publish.com - Flash and Usability - http://www.publish.com/article2/0,,1757914,00.asp Guidelines for usable Flash, By Ilise Benun.

Publish.com - Usability Matters - http://www.publish.com/article2/0,,1762078,00.asp Article by Marcia Ludkin. "Again and again... usability experts discover that real people may not understand what may be obvious to a site’s designers."

Roger C. Parker - Eleven Common Web Page Design Frustrations and How To Cure Them - http://www.newentrepreneur.com/Resources/Articles/12_Com_Mis/12_com_mis.html How to keep web page design from interfering with communication to visitors.

Rosenfeld, Lou: Is Less Really More? - http://www.ddj.com/184412956 When it comes to the usability factor of tables of contents, is less really more?

Rosenfeld, Lou: Yahoo! is Dead. Long Live Yahoo! - http://www.ddj.com/184412919 Discussion on the inevitable collapse of Yahoo directory due to its size and complexity. He Predicts mini-yahoo sites within corporate intranets.

Schaffer, Eric: How to Develop a Corporate Intranet Standard - http://www.humanfactors.com/downloads/webstandards.pdf From the consultants of Human Factors International.

Schroeder, Will: Testing Web Sites with Eye-Tracking - http://www.uie.com/articles/eye_tracking/ Describes an experiment carried out to monitor the eye movements of visitors to a prototype web site.

Scottberkun.com - http://www.scottberkun.com/essays/ Expert columns on web usability, interaction and web design.

ShoreWalker - http://www.shorewalker.com/ Covers every area of site design as well as what not to do. Steers the user away from hype and towards more practical, user-friendly Web design. Based in Australia.

Some Simple Techniques In Making Your Website Accessible - http://www.adapts.gatech.edu/general_resources/webaccess.htm Tutorial by Andrew Pae, Technical Coordinator at the ADAPTS Office at Georgia Tech. General design principles plus resources for additional information.

Something 4 Nothing Web Pages - http://www.webdeveloper.com/html/html_something_4_nothing.html Tips for building pages which are visually pleasing, and yet still download quickly and make information easy to access. From Webdeveloper.com.

Spool, Jared: Hard Evidence from Research - http://www.ddj.com/184412959 Spool uncovers the lessons his research has taught him about how best to design a site so that users don't end up thwarted

Spool, Jared: Web Graphic Design Is Not What You Think, A Usability Perspective - http://www.ddj.com/web-development/184412961 "The number one activity on the Web is information retrieval." In part of his tutorial, Spool explained his findings on graphic design and users' success.

Starling Access Services - http://www.starlingweb.com/webac.htm Interesting definition of Accessible Web Design. For use by "anyone, any web browsing technology and any site".

STC SIG - Usability - http://www.stcsig.org/usability/ Forum to share information, resources and experiences on issues related to the usability and user-centered design. It is the home of the Usability Special Interest Group of the Society for Technical Communication.

Stevesdomain.net - http://www.stevesdomain.net/ Focuses on furthering the education of web related topics, including web design and navigation tips, advice and techniques.

Szuc, Daniel: Usability in Hong Kong - http://webword.com/interviews/szuc.html Interview detailing the approach to web usability in Hong Kong.

The Scent of Information - http://www.ddj.com/web-development/184413077 The reason why so many people lose their way on the Web, according to usability expert Jared Spool, is because they lose the scent of the information they are looking for. Jared shares his thoughts and perspectives on the Web, usability, and the user's quest for information.

The WDVL: Designing Attractive Web Pages - http://wdvl.com/Authoring/Design/Pages/ Before you can design avant-garde Web pages, you have to know what the rules are before you try to break, bend or amend them.

Tognazzini, Bruce: First Principles - http://www.asktog.com/basics/firstPrinciples.html Bruce Tognazzini discusses basic prinicples of usability for both traditional applications and web services.

Top Ten Web Design Mistakes of 2003 (Jakob Nielsen's Alertbox) - http://www.useit.com/alertbox/20031222.html Sites are getting better at using minimalist design, maintaining archives, and offering services. However, these advances entail their own usability problems, as several prominent mistakes from 2003 show.

Universal Usability - http://universalusability.com/ Includes an online version of the book "Access by Design: A Guide to Universal Usability for Web Designers" by Sarah Horton, along with links to other useful resources.

Usability Engineering - http://www.consult-me.co.uk/csc-usability-engineering-page.htm "Designing for Ease Use", Article written by Corporate Solutions Consulting (UK)on usability engineering.

Usability First - http://www.usabilityfirst.com/ Diamond Bullet Design offers their experience and knowledge on website and software usability.

Usability Matters - http://www.ida.liu.se/labs/aslab/groups/um/ From the Usability Matters Group at the Linköping University in Sweden. Their goal is to make computer systems more usable. The 1995 essay "Perspectives on Usability" by Jonas Löwgren is available for download in PDF format.

Usability Must Die - http://www.usabilitymustdie.com Examines what's wrong with the usability movement, with some humour, and experiences from the coal face of software design.

Usability Professionals' Association - http://www.upassoc.org/ The UPA's purpose is to promote usability concepts and techniques worldwide.

Usability.gov - http://www.usability.gov Provided by the National Cancer Institute. Includes information and resources on making web sites and other user interfaces more useful, usable, and accessible. News and current publications and additional links are provided.

Usable Web - http://usableweb.com/ Collection of links and accompanying information about human factors, user interface issues, and usable design specific to the World Wide Web.

Usable Webs - http://www.usablewebs.com/ Information on basic web usability principles, including hints on helping search engines find your site. Web usability assessments and content development are available.

Usefo.com - http://patsula.com/usefo/ Web design resources, Usableword newsletter, and web usability guidelines to make web sites faster, more educational, and usable.

Useit.com - http://www.useit.com/ Jakob Nielsen shares his thoughts on usability.

User-Friendly Web Sites for All Ages, Microsoft PressPass - http://www.microsoft.com/PressPass/press/1999/May99/GuidelinePR.asp Guidelines for businesses, developers and web designers on how to make their web sites more user-friendly and accessible for the adult community. A white paper issued by Microsoft, "Effective Web Design Considerations for Older Adults." is available for download.

Various: WebWord Interviews with the Experts - http://webword.com/interviews/index.html Usability articles written by John S. Rhodes. This page is a good starting point.

Vaspers the Grate - http://vaspersthegrate.blogspot.com/ Insights into web writing, user-focused web design, and web credibility enhancement.

Vaspers the Grate: Web Credibility Destroyers - http://vaspersthegrate.blogspot.com/2004/06/web-credibility-destroyers.html List of design issues that pollute an overall impression of trustworthiness and dependability.

WDVL: Usability Testing in Practice - http://wdvl.internet.com/Authoring/Design/UsabilityTesting/ Reveals one company's usability testing practices and procesures.

Web Development - http://www.december.com/web/develop.html A summary of the complete life cycle of web development: planning, analysis, design, implementation, and promotion. Key practices and online resources are given for each process. By John December, author of numerous material for web development methodology.

Web Pages That Suck - http://www.webpagesthatsuck.com Learn good web page design by looking at bad web pages.

Web Usability - http://ijhcs.open.ac.uk/ International Journal of Human-Computer Studies. Special issue of WWW Usability arising from a symposium entitled "The Missing Link: Hypermedia Usability Research and The Web".

Web Usability Articles - http://www.digital-web.com/topics/usability/ Several years of usability-related articles from Digital Web Magazine.

Web Usability Findings - http://www-personal.umich.edu/~bing/oversite/webusefind.html Compilation of surveys of web usability engineering and test results.

Webmaster's Corner - http://www.newramp.com/webmasters/archive.asp A commentary on web usability, design, and direction aimed at the beginning web developer.

WebMetric Tools - http://zing.ncsl.nist.gov/WebTools/ Good usability is vital to the success of any web site. This site has downloadable sets of web evaluation tools to assist in analysis of a web page based on numerous usability guidelines. Registration is required (free).

WebWord Usability Consulting - http://www.webword.com/ Usability and human factors for the Internet. Including book list, expert articles and interviews, and recommended sites.

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